Contact us
We usually reply within 2 business days. Please include your device model, iOS version, and a description of the issue.
Frequently asked questions
How do I delete my account?
You can delete your account directly in the App:
- Open the App and go to Settings → Account → Delete Account
If you cannot access the App, email us at support@chnplaza.com from the address linked to your account and we will delete it for you.
I forgot my password. What should I do?
Use the "Forgot password" link on the sign-in screen to receive a reset email. If it does not arrive, check your spam folder, then contact us.
How do I report a bug or a crash?
Email us with a description of what you were doing when the problem occurred. If possible, include a screenshot or screen recording.
How do I report inappropriate content or behaviour?
Email us at support@chnplaza.com with the username involved and any details you can share. We review every report.
How do I change my display name or avatar?
Open the App and go to Settings → Profile.
Still need help?
Email support@chnplaza.com — a real person reads every message.